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Returns
Last updated: [DATE]
30-day return window
You may return your VELOX kit within 30 days of delivery for a full refund. This exceeds the minimum 14-day withdrawal period required under EU consumer law.
Condition of returned items
Items must be returned unused and in their original packaging. [Full conditions to be confirmed.]
How to start a return
Contact us with your order details to start a return.
Refunds
Once we receive and inspect your return, we will process your refund. Processing time to be confirmed.